Privacy policy

Privacy Policy
1. Overview
At Pleasure Palace, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us.
By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect
We may collect the following information when you use our website or place an order:
* Full name
* Contact number
* Email address
* Delivery and billing addresses
* Payment information required to process transactions
* Order history and purchase information
* Any information voluntarily provided when contacting our customer support team

3. How We Use Your Information
Pleasure Palace uses your information to:
* Process and fulfil your orders
* Arrange delivery of your purchases
* Communicate order confirmations, updates, and tracking information
* Respond to customer enquiries and support requests
* Improve our products, services, and customer experience
* Comply with legal and regulatory obligations
* Prevent fraudulent transactions and protect our business operations

4. Payment Information
Pleasure Palace does not store your payment card details on our systems.
Payments processed through third-party payment providers, including Onerway (Direct) and PayPal, are subject to the privacy and security policies of those respective providers.

5. Sharing of Information
Your personal information will be treated as confidential and will not be sold, rented, or traded to third parties.
We may share your information only with:
* Payment service providers for transaction processing
* Courier and delivery partners for order fulfilments.

6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website performance, enhance your browsing experience, and analyse website traffic.
You may choose to disable cookies through your browser settings, although this may affect certain website functionality.

7. Your Rights
Subject to applicable South African law, you may have the right to:
* Request access to the personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of personal information where legally permissible
* Object to certain processing activities
* Withdraw consent where processing is based on consent
Requests relating to personal information may be directed to us using the contact details below.

8. Retention of Information
Pleasure Palace will retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax obligations.

9. Changes to this Privacy Policy

Pleasure Palace reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will become effective upon publication on our website.

10. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Pleasure Palace
📞 Call/WhatsApp: +27 62 842 9232
📧 Email: info@pleasurepalacesa.com

At Pleasure Palace, we are committed to handling your personal information with professionalism, discretion, and care.