Terms of Service

1. Introduction
Welcome to Pleasure Palace. These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website, creating an account, or placing an order with Pleasure Palace, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping & Delivery Terms, and Returns & Refunds Policy.
If you do not agree with these terms, you should not use our website or services.

2. Eligibility to Purchase
By placing an order with Pleasure Palace, you confirm that:
* You are at least 18 years of age or the legal age required to purchase adult products in your jurisdiction.
* You are legally permitted to purchase and possess the products ordered.
* All information provided by you is accurate, complete, and current.
Pleasure Palace reserves the right to refuse service, cancel orders, or request proof of age where necessary.

3. Products and Product Information
Pleasure Palace makes every effort to ensure that product descriptions, specifications, pricing, and images are accurate and up to date.
However:
* Product packaging and manufacturer specifications may change without prior notice.
* Availability of products is subject to stock availability at the time of order processing.
Pleasure Palace reserves the right to discontinue products or modify product information at any time without notice.

4. Pricing and Payment
All prices displayed on our website are quoted in South African Rand (ZAR) unless otherwise stated.
Pleasure Palace accepts payment through approved payment providers, including:
* Onerway (Direct)
* PayPal
Orders will only be processed once payment has been successfully received and confirmed.
Pleasure Palace reserves the right to cancel any order resulting from pricing errors, technical issues, or suspected fraudulent activity.

5. Shipping and Delivery
Shipping and delivery are governed by our Shipping & Delivery Terms.
Estimated delivery times are provided as guidelines only and may vary due to courier delays, public holidays, customs processing, adverse weather conditions, or circumstances beyond our reasonable control.

6. Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Due to the intimate nature of our products and applicable hygiene regulations, certain products may not qualify for return, refund, or exchange once supplied to the customer.

7. Responsible Use of Products
Customers are responsible for ensuring that products are used:
* In accordance with manufacturer instructions.
* Safely and responsibly.
* For their intended purpose only.
Customers with allergies, sensitivities, medical conditions, or health concerns are encouraged to consult an appropriate healthcare professional or contact our team prior to use.

8. Privacy
The collection and use of personal information are governed by our Privacy Policy.
By using our website, you consent to the collection and processing of personal information as described in that policy.

9. Amendments to these Terms
Pleasure Palace reserves the right to amend these Terms of Service at any time without prior notice.
Updated terms become effective immediately upon publication on our website.
Continued use of our website or services constitutes acceptance of any updated terms.

10. Consumer Protection Act
Pleasure Palace operates in accordance with the applicable provisions of the Consumer Protection Act, 68 of 2008 ("CPA") of South Africa.
In particular, customers acknowledge and accept that certain intimate products may not be eligible for return, refund, or exchange once supplied, in accordance with Section 20(3)(a) of the Consumer Protection Act, which states:
"For reasons of public health or otherwise, a public regulation prohibits the return of those goods to a supplier once they have been supplied to, or at the direction of, a consumer."
Nothing contained in these Terms of Service is intended to limit any consumer rights afforded under applicable South African law where such rights cannot legally be excluded.